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WhatsApp Description
Written by Administrator
Wednesday, 23 December 2020 15:15

To run customer interactions on the WhatsApp Business API, you need a WhatsApp Business Account (also known as WABA).

Depending on your WhatsApp Account type, end users will see different things. However, if an end user has already saved your business number in their address book, the name from the address book will always be
displayed.

The phone number will still be visible in the contacts view. Please be prepared for users who may try to call this number, and have a plan for how to handle these incoming calls. While it’s not mandatory to have a verified WABA, this status provides an enhanced user experience
and improves consumer trust.

A verified Business Account is marked by a green checkmark, and the brand name is always shown, even if a consumer does not save a brand’s phone number in their phonebook

.
A business can also provide useful information, including the purpose of their account, business hours, website, etc.
  

Like its consumer counterpart, WhatsApp Business provides a wide range of functionalities to power a diverse array of conversations.

From rich media like images to attachments, the list of options to engage customers is constantly increasing beyond texting—but also greatly depends on different official providers of WhatsApp Business.

While it may sound like a trivial thing, the phone number is one of the core elements for a WhatsApp Business Account. In a departure from the app, the API supports mobile, landline, or toll-free phone numbers, which can be really handy for companies that prefer leveraging their existing hotline number to handle WhatsApp inquiries.

Like most features, the availability to bring your own number is dependent on the official WhatsApp provider

Check out the links below for more

 

 
   
Last Updated ( Wednesday, 23 December 2020 14:03 )